Our support organisation looks to provide first line support, 24 hours a day, five days a week, in local languages, on a global basis. We are within driving distance of most customers’ locations.
Anite’s maintenance contracts also include regular customer care visits, with software updates and related test cases or sample applications provided on a quarterly basis. All calls are logged in the support database and assigned a reference number, making it easy for customers to track the progress and status of their issue.
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Anite Maintenance & Support (230 Kb PDF)