Tour operators
The image below shows a stylised ‘year in the life’ of a tour operator, designed to help illustrate the roles the @com eBusiness Suite and its modules play in fulfilling key business functions.
Procurement
By ‘procurement’ we mean the process of contracting with service providers, then making services available in the reservation system for distribution and booking.
Content management
Organising unstructured multi-media and textual data, then presenting it in multiple web sites can be challenging. The Anite content management solution can help simplify the task, and aid delivery of a high performance, content aware, dynamic web platform.
Distribution
Over the last decade, the complexity of distribution has increased significantly. Anite aims to offer tour operators ‘out of the box’ solutions covering all major global distribution channels, simplifying the provision of multi-channel and multi-country business models.
Booking
Anite’s booking/reservation engine, @comRES, forms the core of the @com eBusiness Suite. Its capabilities include reservation, search and inventory, as well as pricing, costing and yield rules.
Supplier connectivity
Critical to dynamic packaging is the ability to connect to third-party suppliers during the booking process to seek and book product not already available to a tour operator. Anite offers many ‘off the shelf’ connections covering accommodation, flights and ferry.
Payment and documentation
@comFIN, @comCCA and @comRES enable the tour operator to handle operational accounting and documentation — including outside @com.
Customer relationship management
While most apparent at the end of the sales cycle, customer relationship management’s true value comes when information is fully integrated throughout the travel lifecycle. Such integration is a key aspect of the Anite customer database module, @comCDB.
